Frequently Asked Questions
The questions the counter at 165 Greenpoint Ave gets most often.
What does shipping cost?
US orders of $35 and over ship free. A flat $5.25 applies below that. We ship to United States addresses only.
Is the paper acid free?
Where the manufacturer states it, the product page says so. Where it does not, we do not claim it. Ask us and we will read you the pack.
Can I see the paper before buying?
Yes. The shop on Greenpoint Avenue is open seven days and there are samples on the counter.
What if a sticker sheet arrives damaged?
Send us a photo within 30 days and we will replace it or refund it.
Do you run classes?
Not at present. The shop is a supplies counter.
Can I collect an order in person?
Yes. Place the order, then call +1 646-201-4049 and we will hold it at 165 Greenpoint Ave. Opening hours are Mon-Sat: 11:00 AM – 7:00 PM | Sun: 11:00 AM – 5:00 PM.
How do I track my order?
Use the Track Order page on this site with the order number from your confirmation email, or email [email protected] and we will look it up.